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ANDO TRAVEL terms & conditions


All travel companies have Terms & Conditions but usually it is the “fine print”. Ours are here for your total confidence in us, so please read it thoroughly because we want your travel with us to be free from any worry and totally enjoyable.Ando Travel is specialised in tailor made individual and small groups travel to Morocco. Bookings of transfers, hotels, excursions, car/coach rentals or any packaged tour will be arranged by:



Avenue Allal Elfassi, Immeuble 26, bureau No 9

Marrakech 40000 – Morocco




All bookings/confirmation/modifications should be made in writing by fax or email to the above addresses. First reply is guaranteed within 48 workable hours, then once the bookings are launched we have to wait for the suppliers answers since we work “à la carte“ only and consequently do not hold any allotments in any hotel or riads ( Except for the shared desert tours from Marrakech ) The date, for all reservations, cancellations and changes, is considered the date in which such information is received in our offices. Prices, schedules and any program item should not be changed after definite confirmation of your travel except in case of «force majeure»


All reservations and later on, modification of reservations, or cancellation, should always be made in writing or by email, then followed by a deposit for definite confirmation of all arrangements provided by Ando Travel. Such deposit shall be deemed as consent to our terms and conditions. Generally there is no charge for our consultation and proposal to you except as noted above. But once your itinerary is confirmed and validated by a deposit, only one change is accepted free of charge. Any change after that will be charged 20 USD or 15 Euros.

Children's Reservations:

We happily apply a discount (based upon age) to all children’s reservations when a room is shared with parent. Please inquire.

Passports and Visas:

It is the sole responsibility of each traveller to obtain and hold a valid passport and a Visa – when required – for travel to Morocco. European and American citizens do not need a visa, however the passport should have at least 6 months to expiry from your return. For other nationalities, please inquire. Groups coming from countries where there is no Moroccan Embassy or Consulate: we can sometimes help getting a visa on arrival at airport: please enquire.



All payment are made payable to Ando Travel  by Bank wire transfer, hereunder is our bank data :

Ando Travel

Bank : BP  (Credit du Maroc)

IBAN number :  145 450 2121101079430001 78

Swift code : BCPOMAMC


A copy of the Swift issued by your bank should be faxed to Ando Travel at  +212 524 330 999

Credit cards Visa or Master Card :

Our secure system payment by credit card will require an additional payment equal to three per cent (3%) of the total amount charged to cover merchant fees.


paypal payment to Ando Travel will require no extra fees or charges.


1 – Tailor made tours of Morocco:

A 30% deposit of the total cost of the purchased product shall occur upon confirmation of all services.The balance of the whole cost must be received by Ando Travel at least fourty five (45 days prior to the first day of the reservation dates. All reservations made with less than 30 days remaining until the date of departure must be accompanied by the full amount of the requested services’ cost, unless otherwise agreed.


Cancellations and Refunds Prior to departure

75 days & more:   100% refund

74 to 45 days:    75% refund

44 to 21 days:   50% refund

20 to 7 days:   30% refund

6 days or less including no show:     0% refund


2 – Excursions, day trips and shared desert tours:

A 30% deposit of the total cost of the purchased product shall occur upon confirmation of all services.The balance of the whole cost must be received by Ando Travel at least Seven days (7 days) prior to the first day of the reservation dates unless otherwise agreed.


Cancellations and Refunds Prior to departure

15 days & more:   100% refund

7 to 14 days:    75% refund

3 to 6 days: 50% refund

2 days or less, including no show:   0% refund


Cancellations must be always made in writing and considered effective on the day received by Ando Travel by email, mail or fax signed by the consumer. 

Certain custom programs may have a different refund policy depending upon the program and payment requirements of the venues booked. You will be advised of any change.  Otherwise the above cancellation policy applies.In the case of a tour being cut short by the client, no matter what the cause may be, no reimbursement will take place.


Travel Insurance

No unused service will be subject either to refund. ANDO TRAVEL carries liability insurance and conforms to Moroccan laws regulating insurance standards in the travel and tour agency industry. We are insured by SAHAM. However, we advise our clients to carry multi-risk insurance to guard against cancellations, sickness, injury, costs of search and rescue, or loss of property during their entire tour.

Responsibility and legal requirements:

ANDO TRAVEL acts as an agent in making and securing all arrangements for transportation, sightseeing and accommodations for the program concerned. Ando Travel does not own or manage, control or operate any transportation vehicle, hotel, restaurant or any other supplier of service. Participants are subject to any terms or conditions of the supplier. By confirming your itinerary and paying the deposit requested you agree that neither ANDO Travel or any of its representatives shall be liable for any loss, injury or damage to you or your property or in connection with any accommodations, transportation or other services resulting either directly or indirectly from any occurrences beyond its control including breakdown of equipment, strikes or theft. Passengers are subject to all laws and customs in Morocco. Ando Travel reserves the right to decline, accept or retain a member of any tour and it reserves also the right to make necessary changes in itinerary or services, to substitute accommodations or any tour service. ANDO Travel reserves the right to cancel a tour at its own discretion in which case a full refund of monies paid will be made. ANDO Travel cannot be held responsible for any events beyond its control, such as, without limitation, acts of God, war (declared or undeclared), terrorist activities, strikes or government restrictions, nor, in the absence of its own negligence, for personal injury, property damage or loss of earnings from any event (whatsoever) caused by persons not controlled by ANDO Travel, including but not limited to employees of bus companies, hotels or restaurants.  No employee or other representative may change the terms under which you agreed to participate.


In purchasing a travel package through ANDO Travel, the passenger expressly agrees to the terms and conditions above.